Writing
Essays on Gen AI in market research: where it goes wrong, what it costs, and how to build it so people can trust the answer. Most first appeared on LinkedIn.
2026
- The Reliability Gap Has Closed. Why We're Hiring an AI Knowledge Architect.
Frontier models are now reliable enough to carry institutional processes. The advantage goes to organisations that codify their expertise into governed, reusable skills.
- The Economics of Agentic AI: Research versus Retrieval
Even flawless agents have an economics problem. Pay for research, not for agents clicking around to retrieve facts a data pipe could supply.
- My 3 AI Predictions for Market Research in 2026
2026 will be defined by the Action Layer: what AI can touch, not just what it knows. Three predictions for market research.
2025
- Did the Market Change, or Did the AI Just Blink? The Crisis of Consistency in AI Desk Research.
Ask an AI the same sizing question five times and you can get five different markets. In research, consistency is trust.
- The Symmetry Tax: How AI's 'Rule of Three' is Costing You Real Insight
AI loves tidy lists of three. That habit deletes outliers and inflates minor points, and it costs you real insight.
- Why 'Artificial Market Intelligence' is Neither Artificial nor Intelligent
Why only a specialist research firm can build an AI replica of what it does: the moat is the tribal knowledge, not the model.
- AI is Trained to Make You Feel Right. A Market Researcher's Job is to Help You Be Right.
AI is trained to agree with you. A researcher’s job is to challenge you. On sycophancy, and how to work against it.
- Forget 'AI Fluency'. Market Research Needs 'Insight Engineers'.
Tool fluency is now table stakes. The real shift is strategic fluency, and the Insight Engineers who build with AI rather than just use it.
- Humans Are Terrible Fact-Checkers. So Why Is 'Human-in-the-Loop' Our Go-To AI Strategy?
Human-in-the-loop is everyone’s favourite guardrail, and on its own it fails. Delegate the task, never the responsibility.
- I Asked AI a Market Research Question. The Answer Was Dangerously Wrong...
Hallucinations are mostly solved. The bigger risk now is the Plausibility Trap: answers that look well researched and aren’t.